ASI charges are posted in real-time once the dispatched load is Delivered (by the Carrier/Driver) and Checked In (CR Simplified).
ASI charges can be added, removed, increased, or decreased even if the charge has already been posted because the vehicle was already delivered and checked in. You can also update Cost and Notes for existing charges.
Adding Customer Charges for New Dispatches:
In the Vehicles section of a new load, enter the Location ID (ASI Dealer ID) and Customer Rate (the amount the auction will charge the customer for the transportation of the specific vehicle), formerly “Total Rate”.
If the load was created via Inventory Management, the Customer Company Name will be pre-populated. You must select the contact book entry by clicking in the Customer Company Name or Location ID fields.
If Customer Contract Pricing is set up and enabled, the Customer Rate field will populate automatically based on the Company Name and load details.
The entered Customer Rate will populate in the Line Item Accounting section in the non-editable Charge Amount field for the first line item.
Click in the Charge Code field to select one of the available Charge Codes. This will automatically populate the Charge Name field.
Optional Fields: Cost (the auction cost for transportation, e.g. carrier pay) and Notes (charge comments in ASI)
Additional line items (e.g. Fuel, etc.) can be added by clicking Add New Line Item. These additional line items do not add to the Customer Rate amount above.
Modifying Customer Charges for Vehicles (Dispatched or Delivered):
If a vehicle has not yet been delivered and checked in, the customer charge has not been posted to ASI. You can freely add, remove, or adjust charges during this time. Once the vehicle is delivered and checked in, the most recent charge information will be sent to ASI automatically.
If a vehicle has already been delivered and checked in, the charge has already been posted to ASI. However, you can still make changes — any updates (adding, removing, increasing, or decreasing charges and changes to Cost or Notes fields) will immediately replace the existing charge in ASI with the new information.
This means you no longer need to update charges directly in ASI — all charge management can be handled directly from LoadMate Pro.
Navigate to the Load Details screen and click Edit Vehicles.
Update the charge information as needed.
To modify a charge, edit the Charge Amount or the Customer Rate field (if only one line item).
To add a new charge, click Add New Line Item and enter the necessary details.
To remove a charge, click on the trash can icon next to the line item you want to delete.
The Company and Location ID, Cost and Notes fields can also be edited as needed.
Click Save to apply your changes
Note: Any changes made will overwrite the existing charge in ASI, even if the charge was already posted.
Conditions for ASI Charge to Post Successfully
For the charge to post successfully, all must be true:
Condition | Description |
✅ Location ID Present | Customer Location ID (ASI Dealer ID) is selected |
✅ Charge Code Added | At least one line item exists |
✅ Vehicle Delivered | Driver/Carrier marks Delivered in Ship.Cars |
✅ Vehicle Checked In | CRSimplified check-in event triggers ASI posting |
Once the charge has been posted, you can still update the charge details in LoadMate Pro (jump to section).
Support
For EDGE ASI charge-related issues:
👉 Send your request to EDGE ASI Support at [email protected]
For issues directly within Ship.Cars or LoadMate Pro:
👉 Continue to contact Ship.Cars Support at [email protected]
This change will help ensure that each issue goes straight to the appropriate team, avoiding delays caused by forwarding or manual rerouting. The Auction Edge and Ship.Cars teams work closely behind the scenes, so any cross-system issues will still be coordinated between us as needed.