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Life Cycle of an Order

Dive into order status by understanding what actions move your order to the next status.

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Written by Svetlana Stoyanova
Updated over 6 months ago

Accepted 4 - This means that you have committed to the order either in Ship.Cars or in another platform

but have not yet assigned a driver. If you were to import orders accepted in other platforms using the

Import/Create Order feature, then these orders would also appear in the Accepted 5

section.

Assign your driver 6 as soon as possible so that they receive the order in their ePOD app.

Assigned7- Once assigned, the order will be sent to the driver’s ePOD app. Now the driver can proceed with inspecting and picking up the vehicle(s). Once the driver opens up the order for the first time, you’ll also be able to monitor the order status and will receive confirmation. The Dispatch Sheet will be attached to the order. To move the order into the next status, the driver has to use the ePOD app.

Picked Up8 - The driver has now inspected the vehicle and collected the customer’s signature. Ship.Cars has also notified the broker/shipper via email. The Pickup BOL (signed by the pickup contact) and pictures9 will be attached to the order. To move the order into the next status, the driver has to use the ePOD app.

Delivered10 - The driver has now delivered the vehicle(s). The delivery contact’s signature has been collected at delivery. Attached are the BOLs and the pictures11. Ship.Cars has now notified the broker/shipper via email.

If auto-invoicing is enabled, Ship.Cars will generate an invoice. Along with the delivery BOL, it will instantly be emailed to the broker/shipper starting the billing terms.

Archived - A delivered order is archived once the payment is confirmed and verified. Make sure to verify12 that your drivers collected all CODs and monitor your bank accounts to ensure your billing payments have cleared. You’re only able to search for archived orders in the Archived section.

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