If you're managing invoices for your car-hauling business, verifying they have all been successfully delivered works wonders for your peace of mind. Below, we’ll walk you through the different statuses.
ℹ️ This guide assumes you have the Auto-Invoicing feature turned on. For more details, see our article on Auto-Invoicing.
Invoice Statuses Overview
DRAFT: Your invoice starts as a Draft until the payment terms begin. Most often, this happens after the load is delivered and the BOLs (Bill of Lading) are signed and saved in the order. You can:
Edit the draft invoice if needed, or
Stop Auto-Invoicing for this order by clicking the "Stop" button.
📘 Note: If there's no customer email saved, the invoice will stay in Draft status indefinitely.
SENT: If sent to multiple emails, the status will remain as “Sent.” Hover over the status to see each recipient’s email and their specific status (Delivered, Seen, or Not Delivered). If sent to a single email, this status will change quickly once the email is delivered or not.
DELIVERED: This status indicates that the invoice was successfully delivered to the recipient’s email inbox. ✅
SEEN: We have ways to know if some recipients have opened the email and seen the invoice. Some shippers may have certain emailing software preventing us to see if they have opened the email. Do not worry if you don't see the status past DELIVERED for some of your customers.
NOT DELIVERED: This indicates there's an issue delivering to the recipient's email. Here is what to Do:
Double-check the email address for typos or errors.
Click “Resend”, enter a new or corrected email, and send it again.
If the email keeps bouncing back as "Not Delivered," reach out to our support team.
📘 Note: We typically quarantine emails sent to recipients who may have blocked emails from notifications@ship.cars, marked them as spam, or their inbox was not responsive in the past.
Our team can remove the quarantine for you to try sending your invoice again.